Return Policy
Returns & Orders
Notify of any return within 3 days of receiving your purchase. Return items must be unworn and with original tags attach to them. A store credit will be issue once the item is received and confirmed its good state.
ALL PRE ORDERS OR RE STOCK ITEMS HAVE ETA (estimated time of arrival) they can be delayed or get delivered ahead. If a client wants to cancel an ETA order this will result ONLY IN A STORE CREDIT, NO REFUNDS, NO MONEY RETURN. STORE CREDIT ONLY.
We are NOT RESPONSABLE if a BRAND or VENDOR CANCELS or DELAYS AN ORDER, THIS WILL ALSO RESULT IN A STORE CREDIT, NO REFUNDS, NO MONEY RETURN.
Credits are only available for 30 days. If 30 days have gone by since your store credit, unfortunately that credit is expired. ***DUE TO COVID19 STORE CREDITS WILL ONLY LAST UNTIL 12/31/20*** ON 01/01/21 ALL STORE CREDITS FROM 2020 WILL EXPIRED, NOT LONGER BE VALID OR IN USE, WITHOUT EXCEPTION
FROM JANUARY 1st, 2021 ALL STORE CREDITS WILL RETURN TO BEING VALID FOR ONLY 30 DAYS
Only regular priced items may be returned, unfortunately SALE ITEMS CAN NOT BE RETURNED or exchanged.
WE DO NOT ISSUE MONEY REFUNDS.
All website orders are processed in a period of 36 to 48 business hours (SATURDAY & SUNDAY CLOSED TO MAIL) then sent to mail for shipping. Tracking number will be sent automatically by email.
No Returns on the Items Below
Face Masks, Jewelry, Shoes, Undergarments, Sale Items, Bags, Hats & Bathing Suits have NO RETURN, NO MONEY REFUND and NO EXCHANGE, NO STORE CREDIT.
All SALES of this articles mention above are FINAL SALE. NO RETURNS. NO MONEY REFUND.
Shipping
We are not responsable for delays in shipping caused by the USPS, UPS, FEDEX, DHL, or other carriers.
Lost articles due to shipping situations by USPS, DHL, UPS, Fedex, or any carrier will result in a STORE CREDIT TO THE CUSTOMER, NO MONEY REFUNDS.
Return address:
Lucky Love Boutique
171 Winston Churchill Avenue
San Juan, PR 00926
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We are not responsible for any missing or lost items by fault of USPS,UPS, FED EX, DHL or any other mailing services.